How to Initiate a Counter Dispute In Stripe

Note: You can challenge a dispute by following the steps

Go to Stripe > search the account of the system you would like to challenge the dispute > Select Payment Tab > on the payment tab, select Fraud and Risk > select Dispute.

> You will see a list of disputed charges, and you need to select the Amount you would like to challenge and submit evidence to challenge the dispute.

> Please ensure that the evidence you submit should be appropriate for the reason for the dispute. Web logs, email communications, shipment tracking number, delivery confirmation, and proof of prior refunds or replacement shipments.

Note: You may also refer to this link about challenging disputes: https://app.gitbook.com/o/-M1gT-6NDxefL_b0MYfd/s/FaU2dGMVdmsq6XdaU2Sj/faq/admin-site/billing.

> Once a charge has been selected, click on “counter dispute” and provide all necessary screenshots and documents as proof.

Once a counter-dispute has been created, let the Operator know that a counter-dispute has been initiated, and we just need to wait for the bank's review if the case has been won.