When does a lock needs to be replaced?
What needs to fall into place in order to identify if locks need to be replaced so we can do real-time responses to our customers?
Once we have completed all the necessary troubleshooting and if the steps provided did not work and the lock is still unresponsive that leads to the batteries needing a replacement. So when that happens,tickets should be managed within customer support and not escalated to tech.
Please inform the Operator/customer that the battery of the lock should be replaced and you can follow this documentation process on how to replace the battery of the locks.
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