Operator is reporting issues reported by users

Hi {{OPERATOR}},

In most cases we do not provide customer support directly to the app users. System operators need to provide the first line of customer support to the users by responding to them and requesting that they provide sufficient information to investigate and verify the problem. Once they do, you should verify if the problem persists by trying to reproduce the issue(s) reported by the user(s). You can then provide that information to us so that our software team can investigate. We cannot investigate issues that are not being reported with sufficient evidence or clear steps to reproduce.

Thank you, and please let us know.

Please note that an operator should only send a message to [e-mail] if the issue reported by one of their renters cannot be easily troubleshot. In addition, we need to clarify that the operator should log the ticket with [e-mail] to ensure that the customer support request is being properly managed.